At Bio Vital Supplements, we are committed to providing high-quality supplements and exceptional customer service. Due to the nature of dietary supplements and health regulations, all returns and refunds are subject to the terms outlined below.
By placing an order on our website, you agree to this Refund & Returns Policy.
1. 30-Day Return Window
Customers may request a return within 30 days of the delivery date.
To be eligible for a return:
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The item must be unused and unopened
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The original safety seal must remain intact
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The product must be in its original packaging
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Proof of purchase is required
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The product must have been purchased directly from our website
Returns that do not meet these requirements will not be accepted.
2. Opened Products
Due to health, safety, and contamination regulations, we cannot accept returns or issue refunds for opened supplement products, unless the item arrived damaged or defective. This policy aligns with standard dietary supplement industry practices.
3. Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, or incorrect item, notify us within 7 days of delivery.
To process your request, please provide:
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Order number
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Photos of the product
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Photos of the shipping packaging
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A brief description of the issue
Failure to provide the requested documentation may result in the claim being denied.
Approved claims may receive:
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A replacement product, or
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A refund at our discretion
4. Return Authorization Required
All returns must receive prior authorization from our support team. Returns sent without an approved Return Authorization (RA) may be refused or discarded and will not be eligible for a refund.
5. Return Shipping
Customers are responsible for all return shipping costs, unless the item was damaged or incorrect.
We strongly recommend using a trackable shipping method, as Bio Vital Supplements is not responsible for lost return shipments. Returns lost in transit cannot be refunded.
6. Refund Processing
Once the returned item is received and inspected:
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Approved refunds will be issued to the original payment method
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Refund processing may take 5–10 business days
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Shipping fees are non-refundable
If the returned item does not meet our return requirements, the refund will be denied.
7. Order Cancellations
Orders may only be cancelled within 12 hours of purchase. After this window, orders enter our fulfillment process and cannot be cancelled.
If the order has already shipped, the customer must follow the standard return procedure.
8. Refused Deliveries
If a customer refuses delivery of a package:
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The customer will be responsible for original shipping costs, return shipping costs, and a restocking fee
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These costs will be deducted from the refund amount
9. Non-Returnable Items
The following items are not eligible for return or refund:
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Opened supplements
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Products with broken safety seals
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Gift cards
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Promotional or free items
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Clearance or final sale items
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Products purchased through third-party retailers
10. Chargebacks & Payment Disputes
By placing an order, you agree to contact Bio Vital Supplements customer support before initiating a payment dispute or chargeback.
Unauthorized chargebacks or payment disputes may result in:
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Permanent account restrictions
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Refusal of future orders
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Submission of order documentation, delivery confirmation, and policy acceptance to the payment processor
We actively contest fraudulent chargebacks.
11. Abuse of Refund Policy
We reserve the right to deny refunds or returns in cases of suspected abuse, including but not limited to:
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Excessive refund requests
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Repeated claims of damaged or missing items
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Attempts to return used products
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Chargeback abuse
Customers found abusing this policy may have future orders cancelled or refused.
12. Contact Information
To request a Return Authorization, contact our support team:
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Email: info@biovitalsupplements.cc
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Order Number Required: Yes
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Response Time: 24–48 business hours
